Video Suite
A real conversation. A closer look. Bring your customer right beside the vehicle with live video calls, then keep the connection going with video made for them.
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Buying a vehicle is personal. The questions, the details and the people involved rarely fit neatly into a listing. Video Suite gives your team a way to bring the customer closer, whether they are at home, on a coffee break or ready to visit.
Start with a live conversation. Follow it with a message recorded by the rep, a personalized AI walkaround or a public vehicle video. Each format has a different job, with the customer relationship at the center.
Connect website visitors with an available rep for a live video call. Move around the vehicle, answer the question that matters now, and give the shopper a view that photographs alone cannot provide.
Rep availability controls keep the invitation connected to the people who can actually help.
Invite another rep or a family member into the conversation. Share helpful links and files while everyone is looking at the same vehicle, and keep the discussion personal as more people join.
The current Video plan supports up to 10 participants in a live call.
Record a message in the Goxee app, review it and retake it if you need to. Show one useful detail, introduce yourself or answer a customer’s question before explicitly choosing to send.
Recording or uploading a message does not automatically send it to the customer.
Use personalized AI walkarounds for a customer’s vehicle interest and public videos for your inventory presentation. Keep those experiences alongside live calls and your own recorded messages.
Call recordings are archived through the CRM Messenger workflow; personal delivery still follows the selected channel’s eligibility.
In your day
A shopper can look at the cabin, ask about a detail and bring someone else into the decision without arranging another trip. Your salesperson can respond in the moment, with the vehicle right beside them.
How it works
A visitor reaches an available member of your team through the website’s video-call experience.
Show the vehicle, answer questions and include the people who help move the decision forward.
Return to CRM context and choose the right follow-up, including a reviewed personal video message.
In your day
Help a household look at the vehicle together before making time for a visit.
Give someone farther away a closer look and a direct conversation with the dealership.
Send a personal recording that answers the question the customer thought of after the call.
Yes. Live video calls support up to 10 participants, including reps and invited guests.
No. You review the recording and explicitly choose to send it through an eligible CRM channel.
No. Live calling is a conversation in the moment. A recorded message is captured, reviewed and explicitly sent afterward.
The website offers the currently available reps, with Anyone as an option. Availability and normal service gates still apply.
Delivery uses the eligible CRM channel and verified destination. Connected accounts, customer consent and provider reply windows still apply.
GOXEE
See what Goxee can bring to your dealership. A personal conversation is a good place to start.
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